Frequently Asked Questions
Do you have questions about delivery options, your order, or something else? We have compiled a list of frequently asked questions so you can easily and quickly find the answer you’re looking for.
GENERAL QUESTIONS
Lavish Leigh Creations is based in Toronto, Ontario and proudly serves the GTA and surrounding areas.
Yes. Our furniture pieces are handcrafted with care and attention to detail. Each piece is created and finished by Lavish Leigh Creations.
At this time, we do not operate a storefront or showroom. Product orders, rentals, and inquiries are handled online.
You can contact us through our website, by email at shoppinglavishleigh@gmail.com, by phone at +1 437-881-3639 or through Instagram @LavishLeighCreations.
FURNITURE PURCHASES
Select the piece you would like from our Signature Collection and follow the ordering instructions on the product page. If you have questions before placing your order, you can contact us directly.
Our furniture is made to order. Standard production time is approximately 2–9 business days. Rush orders may be accepted for an additional fee, depending on availability and production capacity.
The sizes shown on our website are the standard sizes we currently offer. We do not make size adjustments to standard listings; however, if you have a specific idea or need, please submit a Customer Inquiry and we can discuss what we may be able to create together.
Yes! We offer Custom Creations for clients looking for a specific size, design, or style that is not currently available in our Signature Collection. Please submit a Custom Creation Request through our website.
Yes. We offer delivery throughout the GTA and surrounding areas. Delivery fees may vary depending on location and the size of the order.
Pickup may be available depending on the order. Please contact us to confirm pickup availability.
All furniture sales are final. We do not accept returns or exchanges. Please review your order carefully before purchasing.
Please contact us within 24 hours of receiving your piece if you notice any damage. Photos and details may be requested so we can review the issue and determine the appropriate next steps.
RENTALS
Our Rental Collection currently includes mirrored plinths and freestanding mirrors.
Our rentals are ideal for weddings, bridal showers, baby showers, birthdays, corporate events, grand openings, photoshoots, product displays, cake displays, floral arrangements, welcome signs, seating charts, and other special events.
We currently offer several plinth sizes and quantities. Available sizes and quantities are listed on our Plinth Rental page.
Yes. If you require a size that is not currently listed, please submit a Custom Creation Request through our website.
Our standard rental period is 24 hours.
Yes. Additional rental days may be available for an additional fee, depending on availability.
We recommend booking as early as possible, especially for weddings and events during busy seasons. Rentals are subject to availability.
Yes. A refundable damage deposit is required for rentals. The deposit is returned after the rental has been collected and inspected, provided there is no damage or loss.
Yes. A non-refundable booking retainer is required to secure your rental date and is applied toward the total rental fee.
If a rental is cancelled within 24 hours of booking, the deposit/retainer will be returned. Cancellations made after the 24-hour period will forfeit the deposit/retainer and the order will be cancelled.
No. Rental items are delivery only. Customer pickup and drop-off are not available.
The customer is responsible for the rental item while it is in their possession. Damage may result in the loss of some or all of the refundable damage deposit, depending on the extent of the damage. Additional charges may apply if damages exceed the deposit amount.
The customer may be responsible for the cost of repair or replacement if a rental item is lost, stolen, or damaged beyond reasonable repair.
Yes. All rentals are delivered by Lavish Leigh Creations. Delivery is included within our specified service area, with additional fees applying outside the included delivery radius.
FREESTANDING MIRRORS & CUSTOM VINYL
Our current standard freestanding mirror is 6 ft x 3 ft.
Yes. Custom sizing is available for freestanding mirrors. If you require a different size, please submit a Custom Creation Request through our website.
Yes. Custom vinyl can be added to both our plinths and freestanding mirrors for weddings, birthdays, showers, corporate events, seating charts, welcome signs, and more. Custom vinyl starts at $75, depending on the design and requirements.
Yes. Custom wording and design requests can be discussed when submitting your rental request. Additional fees may apply depending on the complexity of the design.
CUSTOM CREATIONS
Our Custom Creations service allows you to request custom sizes and designs that are not currently offered as standard products or rentals.
Complete the Custom Creation Request Form on our website with as much information as possible, including the item you are looking for, preferred size, design details, and any inspiration photos.
No. Submitting a request allows us to review your project. We will contact you with availability, pricing, and next steps before your order is confirmed.